They fell for an obvious scam.
They went with some foreign sail-maker 3 continents away, over the internet who provided a "too good to be true" price and even paid in full for no product whatsoever. Fuck, they even added to their order after the original product ordered wasn't delivered.
I wonder if they ever fell for the Nigerian prince scam as well?
Buy local 101 right here. If you are spending $30k on sails, go to a reputable sail-maker locally, DON'T PAY THEM UNTIL THE SAILS HAVE ARRIVED, ARE ON THE BOAT AND ARE AS ORDERED.