@atnan,@Vakaros @Jackdaw It seems like you should send that "Atlas 2 Shipping Update" email to all customers that have ordered an Atlas 2. I ordered one on December 1, and all I got was a brief "Once your package ships we will send you a notification email" message in the confirmation email. If @nige didn't share that email on SA, I'd have no idea that I've got a two month wait on my hands.
I understand your point. But you did get an email that confirmed the order, and it said you would get another direct email when it it ready to ship. In the meantime, we issue regular updates via our mailing list. There is no way I can send out hundreds of individual emails each time we do an want to give an update. Hope that makes sense.I’m aware of the rules around opt-in for bulk email, and if a customer has ordered a product from you there should be no problem with sending that customer information about the status of their order.
But in any case, I think you missed my point. Someone ordering shouldn’t need to reach out to support to get updates on their order. Obviously I can do that, but as I said I only know to do that because I read this forum.
My 2c, take it or leave it.
You are absolutely right. The gear anarchy forum on SA is not our primary support tool. I've been helping new or potential customers all weekend on our support system... I've probably sent 40 messages this weekend alone. The Panbo post is part of that number. Send a message via or site or [email protected]For the record I also didn’t receive the shipping update email - just saying… and I definitely get your other marketing emails.
i suspect the amount of your customers who check this thread is a very small percentage. Might wanna check your mailing lists as matching your customer records… could be off.
There was supposed to be a hint of sarcasm and scepticism in my post!Please don't assume anything with these guys. I Expect more delays. Lucky if we hear anything from them now that the early adopter discount is over. This is when they usually go silent then they'll start shipping a product in 4-6 months that has a feature set far below what they advertise.
All true. And if anyone is doing the mid-distance race at LCYC today; stop by Canyon Wind for a impromptu demo.Fingers crossed…
Great question. The first run is coming to us here in the USA first, and we will ship direct from here. We have logistics partners on each continent that will handle future runs, but the initial turn-around at the centers is 3-4 days, and this gives us a chance to better use that time to quick-check every unit, and flash them again with updated FW before sending them right back out. We had to lock into the build FW weeks ago.How is the timeline for pre-order customers in EU? Do you ship there directly, or bring them first to US and ship from there?
I have the same problem - no resolution yet from Vakaros despite many emails. My Atlas 1 used to work but does not any more, cannot download tracks.I thought we had all of these sorted out.... sorry! Sending a PM now - and I'll get a SW engineer to walk you through the steps to get that resolved.