Vakaros

atnan

Member
138
67
Alameda, CA
@Vakaros @Jackdaw It seems like you should send that "Atlas 2 Shipping Update" email to all customers that have ordered an Atlas 2. I ordered one on December 1, and all I got was a brief "Once your package ships we will send you a notification email" message in the confirmation email. If @nige didn't share that email on SA, I'd have no idea that I've got a two month wait on my hands.

 

Vakaros

Member
50
4
@Vakaros @Jackdaw It seems like you should send that "Atlas 2 Shipping Update" email to all customers that have ordered an Atlas 2. I ordered one on December 1, and all I got was a brief "Once your package ships we will send you a notification email" message in the confirmation email. If @nige didn't share that email on SA, I'd have no idea that I've got a two month wait on my hands.
@atnan,

Did you opt-out of our email updates? We can't send you bulk emails without your permission. In any case, the absolute best way to reach us is via our support system. Send me a message and I'll make sure you're in. We recently changed systems and had some teething pains, but now it fully operational and great. You can either send us messages, emails, or chat on-line during business hours.

https://www.vakaros.com/contact

support AT vakaros.com

 

atnan

Member
138
67
Alameda, CA
I’m aware of the rules around opt-in for bulk email, and if a customer has ordered a product from you there should be no problem with sending that customer information about the status of their order.

But in any case, I think you missed my point. Someone ordering shouldn’t need to reach out to support to get updates on their order. Obviously I can do that, but as I said I only know to do that because I read this forum.

My 2c, take it or leave it.

 

Vakaros

Member
50
4
I’m aware of the rules around opt-in for bulk email, and if a customer has ordered a product from you there should be no problem with sending that customer information about the status of their order.

But in any case, I think you missed my point. Someone ordering shouldn’t need to reach out to support to get updates on their order. Obviously I can do that, but as I said I only know to do that because I read this forum.

My 2c, take it or leave it.
I understand your point. But you did get an email that confirmed the order, and it said you would get another direct email when it it ready to ship. In the meantime, we issue regular updates via our mailing list. There is no way I can send out hundreds of individual emails each time we do an want to give an update. Hope that makes sense.

 

Lionballs

New member
9
0
For the record I also didn’t receive the shipping update email - just saying… and I definitely get your other marketing emails.

i suspect the amount of your customers who check this thread is a very small percentage. Might wanna check your mailing lists as matching your customer records… could be off.

 
Last edited by a moderator:

Jackdaw

Super Anarchist
For the record I also didn’t receive the shipping update email - just saying… and I definitely get your other marketing emails.

i suspect the amount of your customers who check this thread is a very small percentage. Might wanna check your mailing lists as matching your customer records… could be off.
You are absolutely right. The gear anarchy forum on SA is not our primary support tool. I've been helping new or potential customers all weekend on our support system... I've probably sent 40 messages this weekend alone. The Panbo post is part of that number. Send a message via or site or [email protected]

I respond within hours, often minutes.

If you think you are not on our mailing list, thats an easy add.

 

Drew P. Hike

Member
69
2
I'm already trying to plan out how to install the DST810 in a J70 for use with Atlas2. Want it on center line, just in front of keel. Concerned on how to fair in the bevel for the insert tube to the bottom and where to place the hole. Im thinking just under the step but now sure how to manage that. Have any of you done this and if so how did you manage a clean install?

 

Clockwork

Member
79
13
Please don't assume anything with these guys.  I Expect more delays.  Lucky if we hear anything from them now that the early adopter discount is over.  This is when they usually go silent then they'll start shipping a product in 4-6 months that has a feature set far below what they advertise.

 

jackattack

Anarchist
742
36
Sydney
Please don't assume anything with these guys.  I Expect more delays.  Lucky if we hear anything from them now that the early adopter discount is over.  This is when they usually go silent then they'll start shipping a product in 4-6 months that has a feature set far below what they advertise.
There was supposed to be a hint of sarcasm and scepticism in my post! 

But in saying that, they do have the chance now to prove us wrong. Either way, the commentary will remain! 

 

jackattack

Anarchist
742
36
Sydney
image.png

 

Vakaros

Member
50
4
Fingers crossed…
All true. And if anyone is doing the mid-distance race at LCYC today; stop by Canyon Wind for a impromptu demo.

And props to Nige for demonstrating that SA is NOT our primary customer support tool. We email thousands of people every ten days or so with updates, and real-time chat is available on our web site. Catch us at a moment when we're not on-line and we'll respond with hours if not minutes.

 

Fonx

New member
27
4
Estonia
How is the timeline for pre-order customers in EU? Do you ship there directly, or bring them first to US and ship from there?

 

 

Vakaros

Member
50
4
How is the timeline for pre-order customers in EU? Do you ship there directly, or bring them first to US and ship from there?

 
Great question. The first run is coming to us here in the USA first, and we will ship direct from here. We have logistics partners on each continent that will handle future runs, but the initial turn-around at the centers is 3-4 days, and this gives us a chance to better use that time to quick-check every unit, and flash them again with updated FW before sending them right back out. We had to lock into the build FW weeks ago.

 

ryley

Super Anarchist
5,515
666
Boston, MA
Well... progress?
































The Atlas 2 is now shipping!









Even better than devices leaving the factory; we now have the first boxes of brand new Atlas 2 devices here in the USA at our technical facility! We’ll be taking them out of the shipping crate, running a quick set of tests, updating the firmware and getting them ready to go out the door. The first ones will be on their way to customers on Monday. We know that there are many eager owners waiting, and we know some of you have been waiting a long time. Rest assured, they will go out quickly and fairly in the order that orders were placed. Direct with us, or with our dealers. You’ll get an email when yours ships.

Now that the Olympics have started and the logistics have eased a bit, we expect shipping boxes of Atlas 2s to roll in regularly. We’ll get them all out ASAP.









 








mail

















 

billyvioletcous

New member
1
0
I thought we had all of these sorted out.... sorry!  Sending a PM now  - and I'll get a SW engineer to walk you through the steps to get that resolved.
I have the same problem - no resolution yet from Vakaros despite many emails. My Atlas 1 used to work but does not any more, cannot download tracks.

 

Clockwork

Member
79
13
With the new Atlas 2 finally shipping out this week, can the early adopters(Investors) get a software update?

 




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