Velocitek pro start won’t start

[Mr Moab]

Fully charged Pro Start. Showed 4.3 volts when I took it off the charger this am. Display was working. I turned it off. Down at the boat two hours later and
It won’t turn on. Any tips to do a reset or similar to try and get it working?

 

[Marty Gingras]

Got the manual? I found it on-line a few months ago and it's good.

Manuals

Velocitek Downloadable Product User Guides

www.velocitek.com

 

[jackolantern]

@velocitek is on here and super responsive

 

[Mr Moab]

I looked at the manual and the site. There is no troubleshooting or FAQ that addresses this issue. I sent Velocitek an email this AM. Hopefully it can be sorted out without having to purchase new.

I really like the device. Doesn't try to do too much and performs its core functions accurately while being easy to use. Doing the Three Bridge race yesterday without it was a bummer, as it is really helpful when dealing with SF Bay currents.

 

[atnan]

I’ve had fantastic support from @velocitek. The Mode button on my device was intermittently not working; sent it to San Mateo and they fixed, calibrated, charged, and sent it back quickly at no cost. Great company.

 

[velocitek]

@Mr Moab

We're sorry to hear about the issue with your ProStart. if you haven't done so yet, would you please fill out a broken product report with the details of your ProStart:

Broken Product Report

Warranty You can read more about our two-year warranty policy here: https://www.velocitek.com/pages/warranty Retail defect report: (If you are a wholesale customer, please use your wholesale defect report.) Loading...

www.velocitek.com

Thanks!

 

[MR.CLEAN]

Great company.

Same. Good people, good product, good support.

 

[Mr Moab]

@Mr Moab

We're sorry to hear about the issue with your ProStart. if you haven't done so yet, would you please fill out a broken product report with the details of your ProStart:

Broken Product Report

Warranty You can read more about our two-year warranty policy here: https://www.velocitek.com/pages/warranty Retail defect report: (If you are a wholesale customer, please use your wholesale defect report.) Loading...

www.velocitek.com

Thanks!

Thank you. On Monday, I received a response from your support team with an RA #. Device is probably already in your hands. Hopefully it is fixable.

Will have to survive this Saturday without it . The tool will be missed.