Heerema likely bought too much boat for his skillset, like Abby Sunderland. And he appears to had not left himself enough work-up time...in a recent video he says that he hadn't tested the backup pilot because it was installed the day before the start. However, those are side issues. The main complaint Heerema is making is that he had a contract with a guy to provide shoreside support for the AP, and the guy apparently walked away.While I agree that B&G should be doing more to help Heerema, it sounds like it's something that would be exceptionally difficult to help him with remotely... something that would take a hands-on experienced technician to solve properly... something that some of the guys who have logged thousands of hours on these boats could sort out with some phone support, perhaps, but maybe a tall order in this case. Perhaps they could help him to get it working in a simpler fashion... like something that would be stable without being optimal speed-wise. With the goal just being to get him to the finish line safely and in a mood to talk about the support he got rather than the failures he experienced. Hell, just hire an intern who speaks Heerama's language, train the kid up thoroughly, and assign the kid to spend 8 hours a day on the phone with Heerama until Heerama is happy. You might spend $10k while hopefully developing the kid into a skilled employee, and possibly turn the PR mess around.
But what this really underscores is... Heerama made a mistake in buying a brand new next-generation boat. I believe the moral of the story is... If you want to do this as a bucket-list adventure rather than as a professional sailor, buy a well-established boat where the kinks have all been worked out already and the systems can be counted on to work. You still need to be prepared to deal with breakage, but at least you know it works properly.
It also makes me wonder... How did this problem not surface during the qualifying events and shakedown voyages?
FWIW... What's the price tag for someone to complete a VG as a bucket-list thing? Buying the boat and all equipment, doing all of the qualifiers, and dealing with all of the side-expenses.... 5 mil?